Refund policy

Returns & Refunds

We want you to be satisfied with every order. If something isn't right, you can return it within 60 days of delivery.

60-day returns

• You can return items within 60 days of delivery, whether the item is defective or you simply changed your mind.
• Returned items must be new and unused, in their original manufacturer packaging, with seals intact.
• Return shipping is free: we email you a prepaid return label that you print and attach.
• There is no restocking fee.
• Exchanges are accepted. Tell us which item you would like instead when you request your return.

Items we cannot take back

For patient-safety reasons we cannot accept returns of items that are not in new, unused condition, for example sterile products whose packaging has been opened, or temperature-controlled (refrigerated) and hazardous-materials items. This does not apply when the item arrived damaged or defective, or when we shipped the wrong item.

Damaged, defective or incorrect items

If your order arrives damaged, is defective, or is not what you ordered, contact us and we will send a replacement or issue a full refund, including any shipping charges, at no cost to you.

How to return an item

1. Email returns@priconmed.com or call 855-932-4721 (Mon–Fri, 8am–6pm CT) with your order number and the item(s) you want to return.
2. We email you a return authorization (RMA) number and a free prepaid return label, normally within 1 business day.
3. Pack the item in its original packaging, attach the label and drop the package off with the carrier shown on the label.

Refunds

Once we receive and inspect your return, we issue the refund to your original payment method within 5 business days. You will receive an email confirmation. Depending on your bank, it can take a few additional days before the refund appears on your statement.

Questions

PriconMed (American Dental Accessories, Inc.), 7310 Oxford St., Minneapolis, MN 55426, United States · 855-932-4721 · info@priconmed.com